COMMON QUESTIONS
What countries do you offer FREE shipping to?
We can ship Luxuria® jewellery products to over 200 countries. We offer FREE standard shipping to over 40 countries including USA, Canada, UK and most of the EU. A specific list of countries we offer free shipping to is below:
Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Jordan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, South Korea, Slovakia, Slovenia, Spain, Sweden, Switzerland, UAE, United Kingdom, United States and Vietnam.
What is your return & refund policy?
Jewellery from Luxuria® Diamonds should meet or exceed your expectations. However, if you are not happy with your purchase, the jewellery may be returned and refunded or exchanged within thirty (30) days of receiving your package. Your refund will be issued in the form of payment you originally submitted for the purchase. Once processed, it typically takes your bank 3-5 business days to display the refund in your account.
I’m from the UK / Asia / Europe, what’s my US ring size?
Ring sizing systems vary across regions. Please refer to the table below which is referenced to the internal diameter of the ring in mm. No ring size comparison table can be 100% accurate and so we always recommend that you visit a jeweler and have them measure your US ring size. It’s the safest way to selecting a size which will fit as desired. If you are between two sizes, we advise you to order the larger of the two sizes.
What happens if I order the wrong ring size?
Please contact customer support. To avoid the inconvenience of returns, subject to stock, we may offer you a replacement ring of correct size at a steeply discounted price. More information is available on our FAQ page.
Is your site secure?
Yes! TrustedSite® actively monitors this site for security issues such as malware, malicious links, and phishing. Furthermore, TrustedSite has verified that this site uses SSL to encrypt communications with industry-standard security protocols. To verify certifications, click the TrustedSite logo on the bottom right-hand corner of your screen.
WHAT CUSTOMERS SAY ABOUT LUXURIA
