F.A.Q.s

Luxuria Jewellery Natural Citrine Gemstone engagement ring
Photo:  Luxuria Jewellery modernist design 3.5ct. natural citrine gemstone engagement ring

About Luxuria® Jewellery

How can I be sure Luxuria is reputable?

The Luxuria Jewellery ® brand is owned by Stylabs Limited of New Zealand, a reputable Jewellery wholesaler with registered offices in New Zealand and Singapore.

Stylabs is a member of the Prestigious Jewellers & Watchmakers Association of New Zealand (JWNZ) and membership binds us to strict codes of ethics and conduct. This among other things means all products are accurately described, are of merchantable quality and capable of being used for the purpose intended.  Membership also requires us uphold at all times the tradition and integrity of the jewellery industry, and conduct ourselves and our business in such a manner that will reflect credit to the Association, their fellow members and the entire industry.

What is the Luxuria brands vision?

While jewellery has traditionally been a means to communicate wealth, a store of value and a marker of social status; we see jewellery more as a personification of individuality; a celebration of uniqueness; an artistic display and a visual language.  The key idea underpinning Luxuria is that customers will feel better about themselves by wearing our products and this emotive value, not to mention the significance of the engagement rings symbolism, transcends even functional benefit and therefore stands at the pinnacle of our brand value pyramid – the core of our brand vision and strategy.  We believe people should be moved by Jewellery, be inspired, fall in love with an object that speaks intimately to them and evokes feelings of desire and pleasure.

Why should I choose Luxuria jewellery?

There are three reasons to choose Luxuria.  First is QUALITY. We use only the very best diamond simulants, all top graded in cut, colour and clarity. With Luxuria®, the very highest standard comes as standard. Second is SUPPORT. Put simply, if you’re not happy then neither are we.  We offer a ninety (90) day warranty against defects and a thirty (30) day right of return policy.  Use our website contact form for support requests or any questions you may have on our products and services.  Third is VALUE.  Our engagement rings are lustrous and exquisitely presented and packaged.  Our product has the look of fine Jewellery, worth thousands of dollars, but typically retails for around US$100.  The Luxuria® brand strives to remain true to its core value of affordable luxury.

Tell me more about the Luxuria Jewellery brand?

Established in Wellington, New Zealand in 2013 the Luxuria® Jewellery brand quickly found its way into high street Jewellery stores and created a buzz in fashion circles – with the product having the presentation of classical fine Jewellery without the usual price point.  Products in the Luxuria Jewellery range are crafted in the Gemopolis Jewellery industry zone outside Bangkok in southern Thailand where other global brands such as Pandora® are also manufactured.  The Luxuria brand strives to remain true to its core value and promise of affordable and accessible luxury and is available online and at selected retail jewellery stores and Bridal Boutiques throughout New Zealand.  Luxuria jewellery ships to over 100 countries internationally.   Too read more about the Luxuria brand please [CLICK HERE].

The Product

Why propose with a Cubic Zirconia engagement ring?

Sales of temporary engagement rings have sky rocketed in recent years because they offer many benefits. Cubic zirconia engagement rings are perfect for a surprise proposal [you don’t have to ask anyone for advice]; they are an exceptionally good substitute for diamond; they don’t cost the earth and they give you some breathing space after the proposal is accepted to shop for the forever ring together – so she gets a ring which perfectly suits her tastes. Cubic Zirconia engagement rings also make great travel companions as there’s no need for costly insurance or to worry about heartbreaking loss or theft.

However the key reason grooms are choosing to propose with a CZ engagement ring is to eliminate the huge risk of buying an expensive diamond ring which she may hate. Are you seriously going to spend thousands of dollars on a diamond engagement ring without knowing whether she’ll like it?

Read our article entitled “Five reasons why you should propose with a CZ engagement ring” [CLICK HERE] to learn more on why prospective grooms are choosing to propose with a CZ ring.

What material do you use for the band?

All Luxuria Jewellery rings are crafted in rhodium plated 925 sterling silver. We never hollow out our rings to cut costs—a common practice that we refuse to accept. Comparatively speaking, our jewelry tends to be heavier. Silver is a precious metal but fine silver (99.9% pure) is generally too soft for producing large functional objects. Therefore, silver is usually alloyed with copper to give it more strength. Sterling silver is an alloy containing 92.5% by weight of silver and 7.5% by weight of other metals, such as copper. The sterling silver standard has a minimum millesimal fineness of 925. This alloy preserves the elasticity and beauty of the precious metal.

What is rhodium plating?

Since rings are prone to more wear and tear than any other jewelry they will lose luster over time from scratches. Rhodium plating is a type of metal plating that helps prevent an object from being scratched or tarnished and improves the object’s color quality. A member of the platinum group, rhodium is the one of the most expensive metals in the world. Rhodium is a shiny, white metal that is highly reflective and durable and often used as a hardening agent for platinum. A further benefit of rhodium is that is hypoallergenic meaning it can help reduce the chances of an allergic reaction. All Luxuria® Jewellery cubic zirconia engagement rings are rhodium plated to help prevent scratches, improve colour quality and protect the wearer from possible metal allergies.

Do Cubic Zirconia Have Different Types of Quality?

Yes. Just like any other manmade product, there is good quality and poor quality CZ. Luxuria uses only the best with quality with very high purity levels. CLICK HERE to learn more. Of the five grades of CZ available—A being the lowest and AAAAA the highest—Luxuria Jewellery engagement rings which have the LUX hallmark use stones that surpass the industry standards for AAAAA. The grade is so high and the cut so good that without sophisticated testing equipment, no one but an expert jeweler or gemologist can tell she’s not wearing real diamonds.

How do I know which ring is most suited to her?

We’ve authored two articles to help you answer this important question. Please read “Matching your sterling silver engagement ring to her” [CLICK HERE] which discusses how to first; Match the central stone shape of your sterling silver engagement ring to her finger and second, Match the central stone cut of your sterling silver engagement ring to her personality. Then read our five step guide entitled “Doing cubic zirconia engagement rings the right way” [CLICK HERE] to learn about cubic zirconia (CZ) stone grades, the importance of band materials and more.

How can I find the right ring size?

Thankfully, selecting your Luxuria jewellery ring size is easy. Simply follow our two step guide. First, TRY-OUT. Pinch one of her existing rings and visit a jeweler and have them measure the ring size. It’s the safest way and at the same time you can peruse their range and then compare what you see to what we offer online. Luxuria jewellery ring size is specified in USA measurements – so ask the jeweler for the US ring size.

Second and alternatively, you can measure the internal diameter of an existing ring she has that fits comfortably on the finger of choice and then compare the measurement with the chart included in our article entitled “Selecting your Luxuria jewellery ring size” [CLICK HERE] which includes further tips on selecting the correct ring size for your beloved.

What diamond simulant do you use?

While some Luxuria Jewellery rings are set with natural precious diamond gemstone most use a diamond simulant called cubic zirconia. Cubic zirconia (also known as CZ) is a synthetic crystalline substance used as an alternative to diamonds. This man-made material is colorless, hard, and flawless. Its popularity stems from its diamond-like brilliance and clarity, low cost, and overall durability.

Luxuria® Cubic Zirconia engagement rings which have the LUX hallmark use the highest grade of CZ, are near colorless (D color), are internally flawless and round stones feature an ideal cut to “Hearts and Arrows” for maximum fire. Only a professional gemologist can tell the difference between hand cut CZ and diamond.

How do I care for Luxuria Jewellery rings?

Always take your jewelry off before you swim, shower, do housework (especially washing dishes), or apply hair products, lotions, soaps, and perfume.

Store your jewelry pieces separately to avoid scratching each other. Cleaning Luxuria Jewellery is quite easy. For best results we recommend using a home ultrasonic machine and the cleaning solution that comes with it. The other option is to soak in lukewarm soapy water for about 10 minutes, then gently use a small, soft toothbrush to clean off any residue.  Remember to clean the bottom of the stones to restore their sparkle.  Always rinse your jewelry well and gently pat dry with a lint-free towel to bring out the shine.

DO NOT use silver liquid cleaner to clean our rhodium-plated jewelry. It is too harsh and can dull and/or harm the rhodium plating.

Shipping, Returns & Warranty

Where do you deliver to?

We can ship Luxuria® jewellery products to over 200 countries with our key markets being North America (USA), South East Asia and Oceania. While extremely limited there are some countries where our carriers will not provide a service, current examples being Iran and Syria.  Please contact Luxuria Jewellery Support [CLICK HERE] if you would like to check that we can ship to you prior to ordering.

How much does shipping cost?

Economy shipping is FREE to the United States, United Kingdom and to more than thirty other countries included in the below list:

Luxuria Diamonds - Free shipping table

The above list may be subject to change and freight options including FREE shipping and EXPRESS shipping will be displayed at check out.  All shipments from Luxuria Jewellery will have a tracking number.  Actual shipping fees will be calculated during the checkout.  International buyers are fully responsible for any additional fees imposed by customs, including tariffs and duties – if any.

What is method of delivery?

Our FREE shipping uses a tracked international mail service and we use DHL for tracked and insured EXPRESS shipments.

How long will delivery take?

Our FREE tracked shipping will be delivered in 10-15 working days.  If you prefer faster delivery please select EXPRESS shipping at check out.  Express shipping will be delivered in 5-7 working days.

While most shipments from Luxuria Jewellery will arrive within the above time frames, shipments can be subject to various delays that are outside of our control e.g. carrier or shipping delays, peak seasons, weather, customs, etc.  If alerted of any known delays affecting your order, we will endeavor to inform you.

What about customs, duties and taxes?

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order.  These additional charges required for customs clearance are the responsibility of the recipient unless otherwise noted.  When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.

Customs policies vary widely from country to country, therefore it is recommended that buyers contact their local customs office for further information.

What is your return or exchange policy?

Subject to conditions noted below Jewellery may be returned and refunded or exchanged within thirty (30) days of receiving your package.

Luxuria Jewellery should meet or exceed your expectations. However, if you are not happy with your purchase, we offer the following return policy. Subject to conditions noted below Jewellery may be returned or exchanged within thirty (30) days of receiving your package. Send back the Jewellery in brand new condition with the original packaging.  All rings must be returned with the original tags still attached.  Items that have been worn, damaged, and/or altered will not be refunded nor exchanged.  The return shipping fee will not be reimbursed.  We strongly advise that you send your returns back with tracking service and package properly insured.  Please send your returns to this return address:

Luxuria Diamonds, C/- Stylabs Jewellery

7 Temasek Boulevard #12-07 Suntec Tower One

Singapore 038987

Republic of Singapore

All returns are subject to inspection. Items that have been worn, damaged, and/or altered will not be accepted. We reserve the right to refuse any such items and return them to you at your expense ($9.99 return handling & shipping fee).  Please note that a claim must be filed within 7 days of receiving your order if it is defective, damaged, or incomplete upon arrival.  Any lost or not received packages must be reported within 30 days of the date your order was shipped.

My tracking information shows “Delivered” but I did not receive it.

Please check with your family members or other residents who might have access to your mailbox. If your package is still not located, you can call your local post office with your tracking number for detailed delivery information. If you would like further assistance, [CLICK HERE] to send to send us a message with your order number. Please contact us within 30 days to file a claim for any lost packages.

Is there a warranty?

Yes, we offer 90 Day Limited Warranty.

Luxuria Jewellery warrants all products against defects in materials and workmanship under ordinary consumer use for a period of 90 days from the date of original purchase. During this warranty period, if a defect arises in the product, and you follow the instructions to return the product, Luxuria will, at its option, to the extent permitted by law, either (i) repair, (ii) replace with the same or similar product in new or similar condition, or (iii) issue a store credit or refund for the purchase price of the product.  Luxuria Jewellery shall have no obligation to repair, replace, or refund until the defective product is returned to Luxuria.  A replacement product assumes the remaining warranty of the original product.  When a refund or a store credit is given, the returned product becomes Luxuria’s property.  General wear and tear, misuse (please read our notes about jewelry care), accidental damage, tarnishing or scratches are not covered under the warranty.

For detailed instructions on how to obtain warranty service for your Luxuria product, please contact Luxuria Jewellery customer care [CLICK HERE]

What do I do if I received damaged or defective items?

We want you to be happy with your Luxuria Jewellery experience. While it is rare goods may possibly be received in a damaged or defective condition due to shipment mishandling. Claims for defective, damaged or an incomplete Jewellery order must be made within seven (7) days of receiving your order by contacting customer service by CLICKING HERE.

When will i get my refund/exchange?

Returns and exchanges are processed in the order in which they are received. Once we receive your package, it may take 2-7 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out. If it has been more than 7 days since your return/exchange package was delivered to us, please contact us with your return tracking number so we can look into your return/exchange.

How do I pay for my order?

We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover.  We also accept PayPal.  We DO NOT accept money orders, checks, or cash.

What will appear on my bank statement?

If you made a purchase of Luxuria Jewellery and paid via Paypal your bank statement will show PAYPAL *LUXURIA followed by a reference code.  If payment was made via credit or debit card your bank statement will show LUXURIA DIAMONDS SINGAPORE SG.   No specific purchase details or product descriptions will appear on your bank statement.

Do you have a question we’ve not answered?

  Please click “contact us” below.