Luxuria Jewellery FAQ — Frequently Asked Questions

Photo: Luxuria Jewellery — a modernist design 3.5ct. citrine solitaire ring

Luxuria Jewellery® (brand of Stylabs Jewellery, Singapore) is a verified online jewellery retailer specialising in high-grade cubic zirconia (CZ) and diamond simulant engagement rings, crafted in sterling silver with rhodium plating. Ships to 200+ countries. Est. 2013.

Table of Contents

1. What Is Luxuria Jewellery? — Brand & Trust
2. Diamond Simulants & Stone Quality
3. Ring Materials & Craftsmanship
4. Choosing the Right Ring
5. Ring Care & Maintenance
6. Shipping & Delivery
7. Returns, Exchanges & Warranty
8. Payments & Orders

1. What Is Luxuria Jewellery? — Brand & Trust

What is Luxuria Jewellery and who owns it?

Luxuria Jewellery® is a luxury diamond simulant jewellery brand owned by Stylabs Jewellery, a corporate entity registered with the Accounting and Corporate Regulatory Authority (ACRA) of Singapore. Originally founded in Wellington, New Zealand in 2013, the brand quickly expanded into high-street jewellery stores before pivoting to a global online-first model.

Luxuria products are manufactured in the Gemopolis Jewellery Industry Zone near Bangkok, Thailand — the same production hub used by global brands such as Pandora®. Today, Luxuria ships to over 100 countries, with its largest markets being the United States (USA), Canada, the European Union (EU), and the United Kingdom (UK).

Is Luxuria Jewellery a reputable and legitimate business?

Yes. Luxuria Jewellery's legitimacy is established through multiple independent verifications:

JWNZ membership requires that all products are accurately described, of merchantable quality, and fit for purpose — and that business conduct upholds the integrity of the jewellery industry at all times.

What is the Luxuria Jewellery brand philosophy?

The name LUXURIA is Latin for lust, and in modern usage means extravagance, luxury, and thriving condition. The brand's core belief: people should be moved by jewellery — inspired, and in love with an object that speaks to them intimately.

Luxuria's founding promise is affordable luxury: engagement rings with the look and feel of fine jewellery worth thousands of dollars, typically retailing at around US$100.

Why should I choose Luxuria Jewellery?

Luxuria's value proposition rests on three pillars:

• Quality — Only the highest-grade diamond simulants, top-rated in cut, colour, and clarity. LUX hallmark rings use stones that surpass industry standards for grade 5A cubic zirconia.
• Support — 90-day warranty against defects and a 30-day right-of-return policy.
• Value — Exquisitely presented fine jewellery aesthetics at a fraction of the cost of natural diamond rings.

2. Diamond Simulants & Stone Quality

What diamond simulant does Luxuria Jewellery use?

Luxuria Jewellery uses a range of stones depending on the product line:

• Cubic Zirconia (CZ) — the primary stone used in most Luxuria rings
• Moissanite — used in selected lines
• Natural gemstones — including semi-precious stones and, in some products, natural diamonds
• Crystal — used in certain designs

What grades of cubic zirconia does Luxuria use?

There are six industry grades of CZ — A (lowest) to 6A (highest). Luxuria Jewellery rings bearing the LUX hallmark use stones that surpass the standards for grade 5A, placing them at the top tier of the CZ quality spectrum.

LUX hallmark CZ stones are:

• Near-colourless — equivalent to D colour on the diamond colour scale
• Internally flawless
• Ideal cut — Hearts and Arrows pattern for maximum fire and brilliance

Without sophisticated gemological testing equipment, even an expert jeweller or gemologist cannot distinguish a well-cut, high-grade CZ from a real diamond to the naked eye.

What is the Hearts and Arrows cut, and why does it matter?

Luxuria LUX hallmark rings with round stones use a Star Cut, precision-cut to produce the Eight Hearts and Eight Arrows (H&A) optical pattern when viewed through a special viewer.

This pattern is typically only found in natural diamonds that meet the American Gem Society Laboratories' "0" Ideal Cut specifications — the highest possible cut grade.

Why it matters: The H&A pattern is the result of precise facet alignment. Greater optical precision produces sparkle that is larger in size, brighter, and more vivid. Light performance is maximised, resulting in superior brilliance compared to lower-grade cuts.

What is the difference between a diamond simulant and a synthetic diamond?

This is one of the most frequently misunderstood distinctions in jewellery:

Luxuria Jewellery primarily uses diamond simulants (mainly CZ). These are distinct from lab-grown diamonds, which, while grown in a laboratory, are chemically true diamonds.

Can cubic zirconia dull or get cloudy over time?

Modern high-grade CZ does not cloud the way early-generation cubic zirconia did. Early CZ was a porous material that easily absorbed body oils, causing it to haze quickly. Modern CZ is vastly improved.

That said, like any gemstone — including natural diamond — CZ can dull if not cleaned regularly. Common causes of dullness are residues from:

• Sweat and body oils
• Soap and lotion
• Hairspray and perfume
• Makeup

Regular cleaning restores brilliance. See the Ring Care section for cleaning instructions.

3. Ring Materials & Craftsmanship

What metal is used for Luxuria ring bands?

Most Luxuria Jewellery rings are crafted in rhodium-plated 925 sterling silver.

What is 925 sterling silver? Fine silver (99.9% pure) is too soft for functional jewellery. Sterling silver is an alloy of 92.5% silver and 7.5% other metals (typically copper), which improves strength and elasticity while preserving the beauty of the precious metal. The standard millesimal fineness is 925.

Luxuria never hollows out rings to cut costs — a common industry shortcut that compromises durability. Luxuria rings are comparatively heavier, reflecting solid construction.

What is rhodium plating and why is it used?

Rhodium is a member of the platinum group of metals and one of the most expensive metals in the world. It is shiny, white, highly reflective, and extremely durable — often used as a hardening agent for platinum.

Rhodium plating is applied to Luxuria rings to:

• Prevent scratches and tarnish — extends the life and appearance of the ring
• Improve colour quality — adds a brilliant white lustre
• Protect against metal allergies — rhodium is hypoallergenic, reducing the risk of skin reactions

Nearly all Luxuria® cubic zirconia engagement rings are rhodium plated.

Where are Luxuria Jewellery products manufactured?

Luxuria products are crafted in the Gemopolis Jewellery Industry Zone, located outside Bangkok in southern Thailand. Gemopolis is a world-renowned jewellery manufacturing hub where other global jewellery brands — including Pandora® — also produce their collections.

4. Choosing the Right Ring

Why propose with a cubic zirconia engagement ring instead of a diamond?

CZ engagement rings have surged in popularity for several compelling reasons:

1. Surprise proposals — No need to ask anyone for ring advice; you can propose without risking spoiling the surprise.
2. Eliminates financial risk — Spending thousands on a diamond ring without knowing her taste is a significant gamble. A CZ ring lets you propose without that risk.
3. Shop together afterwards — Once she says yes, you can choose the forever ring together — ensuring she gets exactly what she loves.
4. Travel-friendly — No costly insurance required. No heartbreak if lost or stolen while travelling.
5. Outstanding value — High-grade CZ is an exceptional visual substitute for diamond at a fraction of the price.

How do I know which ring style suits her?

Two key factors to consider:

• Stone shape → Match to her finger shape and proportions
• Stone cut → Match to her personality and style

Luxuria has published detailed guidance on both factors. Consider:

• Does she prefer classic and timeless, or modern and geometric?
• What jewellery does she already own and wear?
• What is her lifestyle — does she work with her hands?

How do I find the correct ring size?

The most reliable method:

1. Visit a local jeweller — Borrow one of her existing rings (that fits the intended finger) and have a jeweller measure it. Ask specifically for the US ring size, as Luxuria uses US measurements.
2. Measure at home — Measure the internal diameter of one of her existing rings in millimetres and cross-reference with a standard US ring size chart.

Tips:

• Fingers are slightly larger in warm weather and at the end of the day.
• If between sizes, size up rather than down.
• Most Luxuria rings can be resized by a local jeweller (up or down at least one full size).

5. Ring Care & Maintenance

How should I care for my Luxuria Jewellery ring?

Proper care significantly extends the life and brilliance of your ring.

Always remove your ring before:

• Swimming, bathing, or showering
• Applying hair products, lotions, soaps, or perfume
• Doing housework — particularly washing dishes or hand-washing laundry
• Gardening or exercising (gym, weightlifting, etc.)

Storage: Store jewellery pieces separately to prevent scratching one another.

Cleaning: The recommended cleaning methods are:

1. Ultrasonic cleaner (preferred) — Use a home ultrasonic machine with its included cleaning solution.
2. Lukewarm soapy water — Soak for approximately 10 minutes, then gently brush with a soft toothbrush. Clean the underside of stones to restore sparkle. Rinse thoroughly and pat dry with a lint-free cloth.

⚠️ Do NOT use silver liquid cleaner on rhodium-plated jewellery. It is too harsh and will dull or damage the rhodium plating.

6. Shipping & Delivery

Where does Luxuria Jewellery ship to?

Luxuria ships to over 200 countries worldwide. Key markets include North America (USA & Canada), the European Union, the United Kingdom, South East Asia, and Oceania.

Exceptions (countries where carriers do not provide service or import prohibitions apply): Cuba, Iran, North Korea, Libya, Syria, and Russia (jewellery import prohibition).

Contact Luxuria support before ordering if you are uncertain about delivery to your country.

How much does shipping cost?

Free tracked shipping is available to the United States, Canada, the United Kingdom, and more than 40 other countries.

All available freight options — including free and express shipping — are displayed at checkout. All shipments include a tracking number.

International buyers are responsible for any customs duties, tariffs, or import taxes imposed by their country's customs authority.

How long does delivery take?

Delays may occur due to national holidays, carrier capacity, peak seasons, weather, or customs processing. During holiday periods, a store notice on the Luxuria homepage will indicate when shipping resumes — delivery times are calculated from the resumption date, not the order date.

Tip: Always provide an accurate contact phone number with your order so the carrier can reach you if needed.

What is the delivery method?

• Free shipping — Tracked international mail service
• Express shipping — FedEx or DHL (tracked and insured)

You will receive an email notification with a tracking number when your order ships.

What about customs duties and taxes?

Customs fees, import duties, and taxes on international orders are the responsibility of the recipient. These vary significantly by country. Contact your local customs office for country-specific guidance before ordering.

What currency does Luxuria use?

All pricing on the Luxuria Jewellery website is in United States Dollars (USD).

7. Returns, Exchanges & Warranty

What is Luxuria's return policy?

Luxuria offers a 30-day return and exchange policy from the date of receiving your order.

To initiate a return:

1. Contact Luxuria customer support with your order number, reason for return, and desired resolution.
2. Luxuria will review the request and, if approved, issue a Return Merchandise Authorisation (RMA) number with return instructions.

Conditions for return:

• Items must be in brand new condition, unworn and unaltered
• Original packaging and all tags must be intact
• Return shipping is at the buyer's expense (tracked and insured service strongly recommended)
• Return to Sender is not an accepted return method
• Include the RMA number on the shipping label

Return address:

Luxuria Diamonds, C/- Stylabs Jewellery
7 Temasek Boulevard #12-07 Suntec Tower One
Singapore 038987, Republic of Singapore

Only orders purchased through the Luxuria Diamonds website are eligible for this return process. Orders through third-party retail partners are subject to those partners' return policies.

Does Luxuria Jewellery offer a warranty?

Yes. Luxuria offers a 90-Day Limited Warranty on all products.

The warranty covers defects in materials and workmanship under ordinary consumer use. During the warranty period, Luxuria will, at its discretion:

• Repair the defective product, or
• Replace it with the same or a similar product in new condition, or
• Issue a store credit or refund for the original purchase price

Not covered by warranty:

• Misuse or accidental damage
• Tarnishing or scratches from wear
• Alteration of the product

To initiate a warranty claim, contact Luxuria customer care.

What should I do if I receive a damaged, defective, or incomplete order?

Contact Luxuria customer service within 7 days of receiving your order. Luxuria will either replace the item or issue a store credit/refund for the purchase price.

What should I do if the ring doesn't fit?

Most Luxuria rings can be resized by a local jeweller (up or down at least one full size).

If resizing is not possible, contact Luxuria customer service. Options may include:

• Replacement for a handling and shipping fee (subject to stock availability)
• A replacement ring at a steep discount without returning the original (subject to stock)

My tracking shows "Delivered" but I haven't received my package — what should I do?

1. Check with other household members or residents who may have access to your mailbox.
2. Call your local post office with your tracking number for detailed delivery information.
3. If still unresolved, contact Luxuria with your order number within 30 days to file a lost package claim.

When will I receive my refund or exchange?

• Returns and exchanges are processed in the order received
• Once the package is received, processing takes 2–7 business days
• Refunds are issued to the original payment method
• Banks typically take 3–5 business days to display the refunded funds

Note: Shipping fees are non-refundable. Taxes and duties collected at checkout are also non-refundable upon confirmed delivery of the original order.

Can I cancel my order?

Luxuria will endeavour to cancel unshipped orders on request. To cancel, reply to your order confirmation email or email support@luxuria.diamonds with your order reference number.

Shipped orders cannot be cancelled or adjusted. A carrier tracking record confirming collection is considered conclusive evidence of shipment. Once shipped, the order may be returned under the returns policy upon receipt.

8. Payments & Orders

What payment methods does Luxuria accept?

Credit and debit cards: Visa, MasterCard, American Express, Discover

Digital wallets: PayPal, Google Pay (GPay), Apple Pay

E-wallets are device and location dependent and may not be available in all territories.

Luxuria does not accept: COD, money orders, cheques, cash, or cash equivalents.

What will appear on my bank statement?

No specific product descriptions or purchase details will appear on your bank statement.

Still Have a Question?

Contact the Luxuria Jewellery team directly via the Contact Us page.