Website Terms of Use

Overview

This website is operated by Stylabs® Limited (NZBN 9429030080478, Company number 4621419, NZ IPO 989830). Throughout the site, the terms “we”, “us” and “our” refer to Stylabs Limited.  Stylabs is a registered trademark owned by Stylabs Limited.  Luxuria® Diamonds is a registered trademark owned by Stylabs Limited.  Luxuria is a jewellery brand owned and marketed by Stylabs Limited.  Stylabs Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Online Store Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Product Availability & Pricing

If you’re interested in a piece of jewelry that is currently showing as out of stock please CONTACT US [CLICK HERE] and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.

All product pricing is expressed in United States Dollars (USD) and excludes sales tax, freight cost (if any) and customs duties (if any).

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact our customer service team [CLICK HERE].

We do not negotiate prices on our products and all our prices are final.

Order Cancellations

We will try our best to cancel any unshipped orders by request.   To cancel an order you can conveniently reply to your order confirmation email or send direct email to support@luxuria.diamonds  with a message stating that you would like to cancel the order.  Please include the order reference number in the email.   We will reply as soon as possible.

We are unable to cancel or adjust any shipped orders.  You agree to accept that an independent 3^rd party (i.e. FedEx, USPS, Yun Express, DHL etc.) shipment tracker including the order reference and reporting order collection is conclusive evidence that your order has shipped and therefore the order is non-cancellable and non-adjustable.

While an order can’t be cancelled after its shipped, you may, subject to the conditions of our returns policy, return the order to us for a refund.   

Order Payment

We currently only accept payments in USD.   For order payment, we accept many major credit and debit cards including Visa, MasterCard, American Express, and Discover.  We also accept PayPal.

We DO NOT accept money orders, checks, cash or cash equivalents.

Return & Refund Policy

Luxuria Jewellery should meet or exceed your expectations.  However, if you are not happy with your purchase, subject to conditions noted below jewellery may be returned and refunded or exchanged within thirty (30) days of receiving your package.

Please note that if you have received damaged, defective or incomplete items, please refer to the “Consumer Guarantees” clause.

If you are not satisfied with your purchase, jewellery may be returned or exchanged within thirty (30) days of receiving your package.  

Exchanged orders will have the same discount/promotion as the original order if any.   In the first instance, please contact Luxuria Diamonds customer support to confirm the return process and to let us know whether you are requesting a refund or exchange.

Jewellery should be sent back in brand new condition with the complete original contents and packaging as received.  All rings must be returned with the original tags still attached (if any).  Items that have been worn, damaged, and/or altered will not be refunded nor exchanged. 

The return shipping fee is at the buyer’s expense and will not be reimbursed.  ‘Return to Sender’ is NOT an authorized return method.  Packages must be returned prepaid; we do not accept COD deliveries.    We strongly advise that you send your returns back using a tracked and insured service, advising us of the tracking code at time of shipment as all returned items are done so at the buyers risk and any damage or loss during the return will not be covered by Luxuria Jewellery. The buyer must keep the official receipt and send it back with the return.

Please send your returns to this return address:

Luxuria Diamonds, C/- Stylabs Jewellery
7 Temasek Boulevard #12-07 Suntec Tower One
Singapore 038987
Republic of Singapore

All returns are subject to inspection. Items that have been worn, damaged, and/or altered will not be accepted. We reserve the right to refuse any such items and return them to you at your expense with the return handling & shipping fee starting from US$29.

Please note only orders purchased and processed through the Luxuria Diamonds website can be returned or exchanged in the above method and all purchases through third party retail partners or websites are bounded by their return policies and in accordance with their consumer law.

Returns and exchanges are processed in the order in which they are received. Once we receive your return package, it may take 2-7 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out.

If it has been more than 7 days since your return/exchange package was delivered to us, please contact us with your return tracking number so we can look into your return/exchange.

Your refund will be issued in the form of payment you originally submitted for the purchase.  Once processed, it typically takes your bank 3-5 business days to display the funds in your account.

Please note that shipping fees (if any) are non-refundable.   Furthermore, refunds will exclude taxes and duties (if any) collected at checkout during your original order.    These are used to cover duty charges on imports and are non-refundable upon delivery confirmation of your original order.

Please further note that if you’ve paid by credit card or debit card and your bank declines the refund transaction, a store credit will be issued instead.

Accuracy, Completeness And Timeliness Of Information

Stylabs Limited is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Stylabs Limited will endeavour to ensure that information provided through this website is accurate and current. However we cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this website or that it is up to date. For example (but without limitation):

Prices and colours of products may change, and all products are subject to availability;

Variations to products may occur from time to time for various reasons (including changes in range or product specifications);

Despite every effort to accurately photo and duplicate each product’s colours on our website, they are intended as a guide only and actual colours may vary. The colours you see online will also depend on your screen display and settings, therefore, we cannot guarantee that your monitor’s display of any image will accurately reflect the colour of the product on delivery, Furthermore items are not shown at actual size.  In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs as photos are enlarged to show detail; and since every computer monitor is set differently, color and size may vary.

Description of products are summaries only with further information available on request to us. In particular please note the following; All gemstone carat weights (ct. t.w.), if mentioned, are approximate; white gold and some sterling silver is rhodium plated to protect and enhance appearance. Plating is not permanent and may require replating in the future. Natural gemstones are colour enhanced through treatments including heating (generally) or diffusion; and

Due to technical or human error, information may be recorded incorrectly or omitted.

Stylabs Limited do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications To The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products Or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Reviews, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries, product reviews, shop reviews, comments) or without a request from us you send user comments, user photos, product reviews, shop reviews, questions, other photos, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

You further agree that we may send you an invitation to review or provide feedback on your order.  Such an invitation is typically sent post-delivery via email and may request your feedback / ‘comments’ on our products and your experience shopping with us.  Your reviews must be independent and honest. You must not post a review if you have a financial interest in the subject matter of the review or are materially connected to Stylabs Limited.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy please [CLICK HERE]

Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer Of Warranties; Limitation Of Liability

Stylabs Limited does not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

Stylabs Limited does not not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Stylabs Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Consumer Guarantees

Stylabs Limited is also committed to honouring statutory conditions and warranties to the extent they are implied under the Consumer Guarantees Act 1993. This means we will assist you if goods:

are or become faulty through no fault of your own;

are not fit for a stated purpose or a purpose you made known to us prior to purchase;

don’t match our description or sample; or

have defects that were not obvious or we did not bring to your attention.

If the fault is minor or can be repaired then we may choose to repair the goods or give you a replacement. If the fault is serious or cannot be repaired then subject to the below you can choose to have a refund, get a replacement (subject to available stock) or a similar item.

However, please note that the goods must be returned in their original packaging and in a saleable form. If you have altered the goods or damaged them in any way (ie. abrasive cleaners, scratches, chemicals etc..) they will not be accepted for return. Further, the goods must be returned within a reasonable period and you may be asked for proof of purchase. Keep your receipt as proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.  Please visit our FAQ page [CLICK HERE] to read more details on our returns policy.

Indemnification

You agree to indemnify, defend and hold harmless Stylabs Limited and our parent, subsidiaries, sole proprietorships, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Products and/or Services shall be governed by and construed in accordance with the laws of New Zealand.  Any disputes relating to these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of New Zealand.

Intellectual Property Rights

Except where otherwise specified, any word or logo to which the “™” symbol is attached is a trademark, and any to which the “®” mark is attached is a registered trade mark. If you use our trademarks, i.e. Stylabs®; Splendere®, Noblesse®, Luxuria® you must include a statement attributing ownership of that trade mark to Stylabs Limited.  Any other trademarks we use are used with the permission of their respective owners.

Changes To Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.   The current version number and last update date will appear at the bottom of this page.

Stylabs Limited reserves the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact Information

Questions about the Terms and Conditions should be sent to us via our Stylabs Limited / Luxuria Diamonds contact page.

Looking for more information about our Shipping or Return Policies or Product Warranty?  Please visit our Luxuria Jewellery FAQ page.

If you want to learn more about the Luxuria jewellery brand such as the origins of the brand and where we manufacture, please visit our Luxuria Jewellery brand page.

Website Terms of Use version 3.0, Last updated 16 November 2023