Privacy Policy

Your Privacy

At Luxuria Diamonds we are committed to protecting your privacy.  This Privacy Policy describes the types of personal information we collect about our consumers, how we use the information, with whom we share it and the choices available to our consumers regarding our use of the information.  We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.  Please read on for more details about our privacy policy.

What information do we collect? 

We may collect personal information about you in various ways, such as when you provide it on our websites, through our apps and social media channels, at our events, through surveys, via text messages or on the telephone.  The types of personal information we may collect include:

Contact information (such as name, postal address, email address, and mobile or other telephone number); username and password; payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address); purchase and transaction information; customer service information (such as customer service inquiries, comments, and repair history); photographs, comments and other content you provide; information regarding your date of birth and experiences with our products and contact preferences.

In addition, when you visit our websites, open our emails, use our apps or interact with Luxuria Diamonds related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies, web beacons and web server logs.  The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, and dates and times of website visits. A “cookie” is a file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser.  A “web beacon,”also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.  Through these automated collection methods, we obtain “clickstream data,”which is a log of the links and other content on which a visitor clicks while browsing a website.  As the visitor clicks through the website, a record of the action may be collected and stored.  We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies.  Please note, however, that without cookies you may not be able to use all of the features of our Luxuria Diamonds websites or apps.

How do we use the information we collect?

We may use the information described above to:

Provide products and services to you; process your payments; create and manage your account; send you promotional materials and other communications; communicate with you about, and administer your participation in, special events, contests, programs, offers, surveys and market research; respond to your inquiries; operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions); reduce credit risk and manage collections; verify your identity; protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies.

We also may use the information in other ways for which we provide specific notice at the time of collection.  In addition, we use information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as (i) customizing our users’ visits to our websites and apps, (ii) delivering content tailored to our users’ interests and the manner in which our users browse our websites and apps, and (iii) managing our websites, apps and other aspects of our business.  To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.  We may use third-party analytics services on our websites and apps, such as those of Google Analytics.  The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze your use of our websites and apps.  The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate use of the website or app.  To learn more about these analytics services and how to opt out, please visit the relevant websites.

Interest-based advertising
On our websites and apps, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests.  We also may obtain information for this purpose from third-party websites on which our ads are served.  This section of our Privacy Notice provides details and explains how to exercise your choices. You may see certain ads on other websites because we engage third-party ad buying networks (such as Facebook and Twitter).  Through such buying networks, we can target our messaging to users through demographic, interest-based and contextual means.  We can track your online activities over time by collecting information through automated means, including through the use of third-party cookies, web server logs, pixels and web beacons.  The networks use this information to show you advertisements that may be tailored to your individual interests.  The information our ad networks may collect on our behalf includes data about your visits to websites that serve Luxuria Diamonds advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in these ad networks.  This process also helps us track the effectiveness of our marketing efforts.

Information we share

We do not disclose personal information we collect about you, except as described in this Privacy Notice.  We may share personal information with service providers who perform services on our behalf based on our instructions.  We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.  Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services.  We also may share your personal information within Luxuria Diamonds / Stylabs Limited and with our joint marketing partners for the purposes described in this Privacy policy.  We may also, to the extent permitted by law, share information about you with other third parties for those parties’ own purposes, such as to offer products or services that may interest you.  In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.  We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

Our selected service providers

In order to understand our users and visitors to our platforms we use Google Analytics to improve our services.  Collected information includes browsing behaviour and may include an anonymized version of your IP address.  To guarantee flawless, fraud free and safe payment processing we rely on our chosen partners Paypal or Stripe to receive customer information needed to process your payment.  The shared data include payment card number, expiration date, authorization number or security code as well as IP address, full name and address.  Luxuria Diamonds newsletter and other marketing communication services are provided by Mailchimp.  On sign-up we require a double opt-in technique in order to join this communication channel.  You can unsubscribe from our email channel at any time.  The shared information contains full name and email.

How do we protect customer information?

No financial information including credit and debit card data is stored by this website.

We implement a variety of security measures to maintain the safety of your personal information.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

When you place orders or access your personal information, we offer the use of a secure server.  All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Your rights and choices

We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you.  To update your preferences, ask us to remove your information from our mailing lists, exercise your rights or submit a request, please contact us via our “Contact Us” page [CLICK HERE].  You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails.  To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information by contacting us as indicated below.  Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. To learn more about how to opt out of ad network interest-based advertising, please visit the consumer opt-out page at the Digital Advertising Alliance.

Cookies

Cookies are small encrypted text files that are stored on your computer or other device when visiting this website that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.  To manage all cookies on our site, including those that are served by us, you can change your browser settings or refer to our Cookie Policy Page.

For additional information on how to manage all cookies please visit https://allaboutcookies.org/.  Please note that disabling, blocking or deleting cookies in your browser settings may impact your ability to fully use our website.

For instance, we use cookies to help us remember and process the items in your shopping cart.  They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors.  These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.  If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.

Data transfers

Your personal information will be hosted in and managed from the United States.  The law in the United States may not offer the same level of privacy and data protection as the law in your home country.  We will rely on Luxuria Diamonds need of your personal information for the performance of our contract with you for this transfer to the United States.  When your personal information is transferred to (or accessed from) other countries outside the EEA for which the European Commission has not issued an adequacy decision, we will implement appropriate safeguards to ensure that your personal information remains protected.  This may include data transfer agreements.

Links to non-Luxuria sites and services

For your convenience and information, our websites and apps may provide links to non-Luxuria sites, apps and services that may be operated by companies not affiliated with Luxuria Diamonds.  These companies may have their own privacy notices or policies, which we strongly suggest you review. Our products and services also may be made available to you through third-party platforms (such as providers of app stores) or through other third-party channels or stores.  We are not responsible for the privacy practices of any non-Luxuria sites, apps or services.

In Summary

Luxuria Diamonds is committed to protecting your privacy.  We use the information we collect on the site to make shopping as simple as possible and to enhance your overall shopping experience.  We do not sell, trade, or rent your personal information to others.

Your Consent & Policy Updates

By using our Web site, you consent to the collection and use of this information by us.

This Luxuria Diamonds Privacy Policy (including any addenda) may be updated periodically and without prior notice to you to reflect changes in our personal information practices.  For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Notice when it was most recently updated.   Changes may also be identified by the “Last updated” date which is included in the bottom left hand side of this page.

Questions and Feedback

Thank you for shopping with Luxuria Diamonds.  If you have any questions or feedback related to our Privacy Policy, please contact us by [CLICKING HERE].

Last updated 27 July 2022