Ask about certification (which lab issued the report), return/exchange policy, treatment disclosures, warranty and repair services, financing options, and whether the price includes appraisal and insured shipping. Confirm the stone’s report number and request certificate-matched images or a live inspection.
Key Facts
- Request the certificate report number and lab issuer (GIA, IGI, HRD).
- Confirm the return window, restocking fees, and warranty coverage.
- Ask about treatments, origin (lab-grown vs natural), and chain-of-custody documents.
Summary
Ask for certificate details, written return and warranty policies, treatment disclosures, and appraisal/insurance options before finalizing a purchase.
