F.A.Q.s

How can I be sure Luxuria is reputable?

The Luxuria Jewellery® brand is owned by Stylabs Limited of New Zealand, a reputable Jewellery wholesaler with registered offices in New Zealand and Singapore.  We have been in business for more than 10 years.

Stylabs is a member of the Prestigious Jewellers & Watchmakers Association of New Zealand (JWNZ).   Our membership to JWNZ binds us to strict codes of ethics and conduct.  This among other things means all products are accurately described, are of merchantable quality and capable of being used for the purpose intended. Membership also requires us uphold at all times the tradition and integrity of the jewellery industry, and conduct ourselves and our business in such a manner that will reflect credit to the Association, their fellow members and the entire industry.

Luxuria is also a professional member of the International Gemological Society (IGS), USA.

Is Luxuria business verified and secure?

Luxuria Jewellery® is business verified by TrustedSite® (USA) and Trustprofile (EU). The business verification process independently establishes we are a legitimate and verified business.

Additionally, the TrustedSite security certification lets visitors know that our site is secure, with no malware, phishing, or malicious links by passing weekly scans.  Click the logo below for verification.

What is the Luxuria brands vision?

We believe people should be moved by Jewellery, be inspired, fall in love with an object that speaks intimately to them and evokes feelings of desire and pleasure.

LUXURIA (n) is Latin for lust and in modern parlance means extravagance, luxury and thriving condition – all of which underpins our ideas on Jewellery design, creation and the expression of modern luxury.

Why should I choose Luxuria jewellery?

There are three reasons to choose Luxuria.  First is QUALITY. We use only the very best diamond simulants, all top graded in cut, colour and clarity. With Luxuria®, the very highest standard comes as standard. Second is SUPPORT. Put simply, if you’re not happy then neither are we.  We offer a ninety (90) day warranty against defects and a thirty (30) day right of return policy.  Use our website contact form for support requests or any questions you may have on our products and services.  Third is VALUE.  Our engagement rings are lustrous and exquisitely presented and packaged.  Our product has the look of fine Jewellery, worth thousands of dollars, but typically retails for around US$100.  The Luxuria® brand strives to remain true to its core value of affordable luxury.

Tell me more about the Luxuria Jewellery brand?

Established in Wellington, New Zealand in 2013 the Luxuria® Jewellery brand quickly found its way into high street Jewellery stores and created a buzz in fashion circles – with the product having the presentation of classical fine Jewellery without the usual price point.  Products in the Luxuria Jewellery range are crafted in the Gemopolis Jewellery industry zone outside Bangkok in southern Thailand where other global brands such as Pandora® are also manufactured.

The Luxuria brand strives to remain true to its core value and promise of affordable and accessible luxury and is available online and at selected retail jewellery stores and Bridal Boutiques throughout New Zealand.  Luxuria jewellery ships to over 100 countries internationally with our largest markets being the United States (USA), Canada, the European Union (EU) and the United Kingdom (UK).  To read more about the Luxuria Jewellery brand please [CLICK HERE].

Why propose with a Cubic Zirconia engagement ring?

Sales of temporary engagement rings have sky rocketed in recent years because they offer many benefits. Cubic zirconia engagement rings are perfect for a surprise proposal [you don’t have to ask anyone for advice]; they are an exceptionally good substitute for diamond; they don’t cost the earth and they give you some breathing space after the proposal is accepted to shop for the forever ring together – so she gets a ring which perfectly suits her tastes. Cubic Zirconia engagement rings also make great travel companions as there’s no need for costly insurance or to worry about heartbreaking loss or theft.

However, the key reason grooms are choosing to propose with a CZ engagement ring is to eliminate the huge risk of buying an expensive diamond ring which she may hate. Are you seriously going to spend thousands of dollars on a diamond engagement ring without knowing whether she’ll like it?

Read our article entitled “Five reasons why you should propose with a CZ engagement ring” [CLICK HERE] to learn more on why prospective grooms are choosing to propose with a CZ ring.

What material do you use for the band?

Most Luxuria Jewellery rings are crafted in rhodium plated 925 sterling silver. We never hollow out our rings to cut costs—a common practice that we refuse to accept. Comparatively speaking, our jewelry tends to be heavier. Silver is a precious metal but fine silver (99.9% pure) is generally too soft for producing large functional objects.

Therefore, silver is usually alloyed with copper to give it more strength. Sterling silver is an alloy containing 92.5% by weight of silver and 7.5% by weight of other metals, such as copper. The sterling silver standard has a minimum millesimal fineness of 925. This alloy preserves the elasticity and beauty of the precious metal.

What is rhodium plating?

Since rings are prone to more wear and tear than any other jewelry they will lose luster over time from scratches. Rhodium plating is a type of metal plating that helps prevent an object from being scratched or tarnished and improves the object’s color quality.

A member of the platinum group, rhodium is the one of the most expensive metals in the world. Rhodium is a shiny, white metal that is highly reflective and durable and often used as a hardening agent for platinum. A further benefit of rhodium is that is hypoallergenic meaning it can help reduce the chances of an allergic reaction.  Nearly all Luxuria® Jewellery cubic zirconia engagement rings are rhodium plated to help prevent scratches, improve colour quality and protect the wearer from possible metal allergies.

Do Cubic Zirconia Have Different Types of Quality?

Yes. Just like any other man-made product, there is good quality and poor quality CZ. Luxuria uses only the best with quality with very high purity levels. To learn more about the quality level of cubic zirconia we use read our Quality Diamond Simulant page. [CLICK HERE].

Of the six grades of CZ available—A being the lowest and 6A the highest—Luxuria Jewellery engagement rings which have the LUX hallmark use stones that surpass the industry standards for grade 5A.  The grade is so high and the cut so good that without sophisticated testing equipment, no one but an expert jeweler or gemologist can tell she’s not wearing real diamonds.

Remember that quality is also a function of the cut. You should always seek out the best cut. Regardless of the material you start with, if the stones are not cut correctly, they will not have the brilliance and sparkle that maximizes their beauty.  LUX hallmark rings with round stones from Luxuria Jewellery use a Star cut.  The star cut is aligned with precision and carefully shaped facets when combined with optimum proportions produce an incredibly brilliant sight, called Eight Hearts and Eight Arrows.

What’s the benefit of Hearts & Arrows cut?

Luxuria Jewellery diamond simulant rings with round stones and the LUX hallmark use a Star cut.  The cut when seen through a viewer has a Hearts and Arrows (H&A) pattern with eight hearts and eight arrows.   This is typically only found in real diamonds that meet the American Gem Society Laboratories’ “0” Ideal Cut specifications.

The benefit to customers comes in the form of light performance that is maximized by the precise alignment of the facets.  A higher degree of optical precision translates to produce sparkle which is larger in size, brighter, and more vivid.

How do I know which ring is most suited to her?

We’ve authored two articles to help you answer this important question. Please read “Matching your sterling silver engagement ring to her” [CLICK HERE] which discusses how to first; Match the central stone shape of your sterling silver engagement ring to her finger and second, Match the central stone cut of your sterling silver engagement ring to her personality. Then read our five step guide entitled “Doing cubic zirconia engagement rings the right way” [CLICK HERE] to learn about cubic zirconia (CZ) stone grades, the importance of band materials and more.

How can I find the right ring size?

Thankfully, selecting your Luxuria jewellery ring size is easy. Simply follow our two step guide. First, TRY-OUT. Pinch one of her existing rings and visit a jeweler and have them measure the ring size. It’s the safest way and at the same time you can peruse their range and then compare what you see to what we offer online. Luxuria jewellery ring size is specified in USA measurements – so ask the jeweler for the US ring size.

Second and alternatively, you can measure the internal diameter of an existing ring she has that fits comfortably on the finger of choice and then compare the measurement with the chart included in our article entitled “Selecting your Luxuria jewellery ring size” [CLICK HERE] which includes further tips on selecting the correct ring size for your beloved.

What diamond simulant do you use?

Luxuria Jewellery uses a variety of stones for its rings.   While some Luxuria Jewellery rings are set with natural diamond gemstone, others use semi-precious natural gemstones, synthetics or diamond simulant.   Examples of diamond simulant include cubic zirconia, moissanite and crystal.   To better understand what are the best fake diamonds we refer you to this article; “What are the best fake diamonds for rings” [CLICK HERE]

The majority of Luxuria Jewellery rings use a diamond simulant called cubic zirconia. Cubic zirconia (also known as CZ) is a synthetic crystalline substance used as an alternative to diamonds. This man-made material is colorless, hard, and flawless. Its popularity stems from its diamond-like brilliance and clarity, low cost, and overall durability.

Cubic Zirconia is a cubic form of zirconium oxide that is created in a laboratory, thus it is not a mineral. Synthesized zirconium oxide, cubic zirconia, is hard (8.5 on Mohr’s Scale of Hardness), optically flawless and usually colorless.  Since CZ is transparent, it is often faceted. It can be made in nearly any color and can be faceted into many cuts.

Luxuria® Cubic Zirconia engagement rings which have the LUX hallmark use the highest grade of CZ, are near colorless (D color), are internally flawless and round stones feature an ideal cut to “Hearts and Arrows” for maximum fire. Only a professional gemologist can tell the difference between hand cut CZ and diamond.

Can CZ dull or get cloudy with time?

Luxuria Jewellery is frequently asked whether cubic zirconia changes color, clouds, dulls or looks hazy with time.

Early cubic zirconia was a very porous material which easily absorbed body oils.  They would get cloudy over a short period of time.  Modern CZ is vastly improved.  But like any gemstone, including diamond, CZ can dull if not cleaned regularly to remove oil residues from sweat, soap, lotion, hairspray, or makeup.

For more details read our article entitled “Does CZ Dull or Get Cloudy with Time?” [CLICK HERE]

What’s the difference between simulant and synthetic diamond?

We regularly get questions asking what the differences are between lab-created, simulant, synthetic, cultured and hybrid diamonds. The terminologies can be confusing and are sometimes incorrectly used online.

To be clear, diamond simulants merely look like diamonds. Diamond simulants do not have the physical or chemical properties of natural diamond. While some diamond simulants can be created by nature, quartz and white topaz for example, most are man-made. Examples of man-made diamond simulants are cubic zirconia and Moissanite.

Synthetic diamonds are sometimes referred to as cultivated, cultured, man-made or lab-created. Synthetic diamond has the same chemical properties as natural diamonds—pure carbon. Gem-quality diamonds grown in a lab can be chemically, physically and optically identical to naturally occurring ones.

As part of our commitment to educating customers Luxuria Jewellery has written an article entitled “Diamonds Simulants & Synthetics – Differences Explained” [CLICK HERE].  In this article we define diamond, diamond simulants, synthetics and hybrids. We then go on to demystify the differences. As you will read there is nothing wrong with buying any of these alternatives. What is important is that you understand what differentiates each. That way you can hopefully make an informed buying decision.

How do I care for Luxuria Jewellery rings?

Always take your jewelry off before you swim, bath or shower or when using any chemical substances such as applying hair products, lotions, soaps, and perfume.  Do not wear your jewelry while doing housework, especially when washing dishes or hand washing laundry. Remove jewelry before gardening or undertaking exercise such as working out or lifting weights.

Store your jewelry pieces separately to avoid scratching each other. Cleaning Luxuria Jewellery is quite easy.  For best results we recommend using a home ultrasonic machine and the cleaning solution that comes with it. The other option is to soak in lukewarm soapy water for about 10 minutes, then gently use a small, soft toothbrush to clean off any residue.  Remember to clean the bottom of the stones to restore their sparkle.  Always rinse your jewelry well and gently pat dry with a lint-free towel to bring out the shine.

DO NOT use silver liquid cleaner to clean our rhodium-plated jewelry.  It is too harsh and can dull and/or harm the rhodium plating.

Where do you deliver to?

We can ship Luxuria® jewellery products to over 200 countries with our key markets being North America (USA), the EU, the United Kingdom (UK), South East Asia and Oceania.

While extremely limited there are some countries where our carriers will not provide a service.  Some current examples are Cuba, Iran, North Korea, Libya and Syria.  Further, due to import prohibitions we are unable to ship jewelry to Russia.

Please contact Luxuria Jewellery Support [CLICK HERE] if you would like to check that we can ship to you prior to ordering.

How much does shipping cost?

Tracked economy shipping is FREE to the United States, Canada, UK and to more than forty other countries included in the below list:

The above list may be subject to change.  Freight options including FREE shipping and EXPRESS shipping will be displayed at check out.  All shipments from Luxuria Jewellery will have a tracking number.  Actual shipping fees will be calculated during the checkout.  International buyers are fully responsible for any additional fees imposed by customs, including tariffs and duties – if any.

What is method of delivery?

Our FREE shipping uses a tracked international mail service and we use FEDEX or DHL for tracked and insured EXPRESS shipments.

You will be notified by email when the goods are shipped and tracking tools will enable you to see shipment progress.

How long will delivery take?

Our FREE tracked shipping will typically be delivered in 10-15 working days.

If you prefer faster delivery please select EXPRESS shipping at check out.  Express shipping will typically be delivered in 5-7 working days.  More precise delivery times will be provided at checkout.

We strongly recommend you provide an accurate contact phone number with your order.   

Your phone number will be provided to the shipping carrier.  Shipping carriers need a way to contact you if they have trouble delivering the package.  For example, if the delivery person can’t find your location or if they are unsure where to leave the package, they might need to call and ask for directions or schedule a new delivery time.

While most shipments from Luxuria Jewellery will arrive within the above time frames, shipments can be subject to various delays that are outside of our control e.g. national holidays, carrier or shipping delays, peak seasons, weather, customs, etc.  If alerted of any known delays affecting your order, we will endeavor to inform you.   Furthermore, during holidays a STORE NOTICE will be displayed on the homepage and checkout page which will indicate the date when shipping will once again commence.  Delivery will typically be 5-7 working days or 10-15 working days from that date – not from the date you placed the order.

What about customs, duties and taxes?

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order.  These additional charges required for customs clearance are the responsibility of the recipient unless otherwise noted.  When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.

Customs policies vary widely from country to country, therefore it is recommended that buyers contact their local customs office for further information.

What currency do you use?

All pricing on this website is expressed in United States Dollars (USD).

Can I cancel my order?

We will try our best to cancel any unshipped orders by request. To cancel an order you can conveniently reply to your order confirmation email or send direct email to Luxuria Jewellery, support@luxuria.diamonds with a message stating that you would like to cancel the order. Please include the order reference number in the email. We will reply as soon as possible.

We are unable to cancel or adjust any shipped orders.  You agree to accept that an independent 3rd party (i.e. FedEx, USPS, Yun Express, DHL etc.) shipment tracker including the order reference and reporting order collection is conclusive evidence that your order has shipped and therefore the order is non-cancellable and non-adjustable.

While an order can’t be cancelled after it’s shipped, you may, subject to the conditions of our returns policy, return the order to us for a refund.

What is your return or exchange policy?

Luxuria Jewellery should meet or exceed your expectations.  However, if you are not happy with your purchase, subject to conditions noted below jewellery may be returned and refunded or exchanged within thirty (30) days of receiving your package.

Please note that if you have received damaged, defective or incomplete items, please refer to the FAQ section below entitled, What do I do if I received damaged or defective items?

If you are not satisfied with your purchase, jewellery may be returned or exchanged within thirty (30) days of receiving your package.  Exchanged orders will have the same discount/promotion as the original order if any.   In the first instance, please contact Luxuria Diamonds customer support to confirm the return process and to let us know whether you are requesting a refund or exchange.

Jewellery should be sent back in brand new condition with the complete original contents and packaging as received.  All rings must be returned with the original tags still attached (if any).  Items that have been worn, damaged, and/or altered will not be refunded nor exchanged.

The return shipping fee is at the buyer’s expense and will not be reimbursed. ‘Return to Sender’ is NOT an authorized return method.  Packages must be returned prepaid; we do not accept COD deliveries.

We strongly advise that you send your returns back using a tracked and insured service, advising us of the tracking code at time of shipment as all returned items are done so at the buyers risk and any damage or loss during the return will not be covered by Luxuria Jewellery. The buyer must keep the official receipt and send it back with the return.

Please send your returns to this return address:

Luxuria Diamonds, C/- Stylabs Jewellery
7 Temasek Boulevard #12-07 Suntec Tower One
Singapore 038987
Republic of Singapore

All returns are subject to inspection. Items that have been worn, damaged, and/or altered will not be accepted. We reserve the right to refuse any such items and return them to you at your expense with the return handling & shipping fee starting from US$29.

Please note only orders purchased and processed through the Luxuria Diamonds website can be returned or exchanged in the above method and all purchases through third party retail partners or websites are bounded by their return policies and in accordance with their consumer law.

My tracking information shows “Delivered” but I did not receive it.

Please check with your family members or other residents who might have access to your mailbox. If your package is still not located, you can call your local post office with your tracking number for detailed delivery information. If you would like further assistance, [CLICK HERE] to send to send us a message with your order number. Please contact us within 30 days to file a claim for any lost packages.

Is there a warranty?

Yes, we offer 90 Day Limited Warranty.

Luxuria Jewellery warrants all products against defects in materials and workmanship under ordinary consumer use (misuse excluded) for a period of 90 days from the date of original purchase. During this warranty period, if a defect arises in the product, and you follow the instructions to return the product, Luxuria will, at its option, to the extent permitted by law, either (i) repair, (ii) replace with the same or similar product in new or similar condition, or (iii) issue a store credit or refund for the purchase price of the product.

Luxuria Jewellery shall have no obligation to repair, replace, or refund until the defective product is returned to Luxuria.  A replacement product assumes the remaining warranty of the original product.  When a refund or a store credit is given, the returned product becomes Luxuria’s property.

Misuse of Luxuria jewellery (please read our notes about jewelry care in the previous section), accidental damage, alteration, tarnishing or scratches are not covered under the warranty.  If detected upon inspection we reserve the right to refuse warranty and return the jewelry to you at your expense.

For detailed instructions on how to obtain warranty service for your Luxuria product, please contact Luxuria Jewellery customer care [CLICK HERE]

What do I do if I receive damaged, defective or incomplete items?

We want you to be happy with your Luxuria Jewellery experience. While it is rare – goods may possibly be received in a damaged or defective condition due to shipment mishandling.

Claims for a damaged, defective or an incomplete Jewellery order must be made within seven (7) days of receiving your order by contacting Luxuria customer service.  Luxuria Jewellery will, at its option, to the extent permitted by law, and subject to availability, either (i) replace the damaged, defective or incomplete product with the same product in new condition, or (ii) issue a store credit or refund for the purchase price of the damaged, defective or incomplete product.

What do I do if the ring doesn’t fit?

Many of our clients are purchasing diamond simulant engagement rings that involve surprise. We strongly recommend you make every effort to establish the ring size accurately at the time of the order.

If you select the wrong USA ring size the good news is most of our rings can be resized by your local jeweller.  Most rings are sizeable (up or down) at least one full size.

If you’ve purchased a ring from Luxuria Jewellery that doesn’t fit you may also contact customer service to discuss other options, Luxuria Customer Service. [CLICK HERE].

We may be able to replace it for you for a small fee to cover our handling and shipping cost.   This assumes we have a replacement in stock and the old ring is returned to us at your cost in good condition.

Yet another alternative is we may offer (again subject to stock) is a replacement ring for a steep discount without the need for you to return the original to us.

The bottom line is we will do our best to support you.

When will i get my refund/exchange?

Returns and exchanges are processed in the order in which they are received. Once we receive your package, it may take 2-7 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out.

If it has been more than 7 days since your return/exchange package was delivered to us, please contact us with your return tracking number so we can look into your return/exchange.

Your refund will be issued in the form of payment you originally submitted for the purchase. Once processed, it typically takes your bank 3-5 business days to display the funds in your account.

Please note that shipping fees (if any) are non-refundable. Furthermore, refunds will exclude taxes and duties (if any) collected at checkout during your original order. These are used to cover duty charges on imports and are non-refundable upon delivery confirmation of your original order.

Please further note that if you’ve paid by credit card or debit card and your bank declines the refund transaction, a store credit will be issued instead.

How do I pay for my order?

We accept many credit and debit cards including Visa, MasterCard, American Express and Discover.

For convenience, we also accept payment via several well known digital wallets including PayPal, Google Pay (GPAY) and Apple Pay.   E-wallets can be device and location dependent and are not available in all territories.

Kindly note that We DO NOT accept COD, money orders, checks, cash or cash equivalents.

What will appear on my bank statement?

If you made a purchase of Luxuria Jewellery and paid via Paypal your bank statement will show PAYPAL *LUXURIA followed by a reference code.

If payment was made via credit or debit card your bank statement will show LUXURIA DIAMONDS SINGAPORE SG followed by a reference code.   No specific purchase details or product descriptions will appear on your bank statement.